This agreement applies as between you, the User of this Website and Blu Raven, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 26 of these Terms and Conditions is deemed to occur upon your first use of the Website and also applies to any transactions or sales of Services. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Digital Content”: means any content delivered electronically, including but not limited to online courses, downloadable materials (e-books, PDFs, etc.), webinars, videos, and other digital products made available through the Website.
"Facilities": means collectively any online facilities, tools, services or information that Blu Raven makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Blu Raven proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at Van Ostadestraat 209F, 1073 TN Amsterdam, The Netherlands;
"System": means any online communications infrastructure that Blu Raven makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“Lab Environment”: means the separate virtual or physical environment provided by Blu Raven for students to access and practice hands-on activities related to the courses and other Digital Content, which is not part of the Website and is accessed separately.
"User" / "Users": means any third party that accesses the Website and is not employed by Blu Raven and acting in the course of their employment;
"Website": means the website that you are currently using (academy.bluraven.io) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means Blu Raven, a company incorporated in the Netherlands with Company registration Number 81538820, located at Van Ostadestraat 209F, 1073 TN Amsterdam, The Netherlands.
Persons under the age of 18 may use this Website with the supervision of a parent or guardian, who is responsible for any transactions or interactions.
These Terms and Conditions also apply to customers procuring Services in the course of business.
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4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Blu Raven, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable the Netherlands and International intellectual property and other laws.
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4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
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5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
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5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
Material from the Website may be re-used without written permission where any of the exceptions detailed in applicable Dutch or EU intellectual property laws apply.
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Blu Raven or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Those wishing to place a link to this Website on other sites may do so only to the home page of the site academy.bluraven.io without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at hello@e.bluraven.io.
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9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
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9.1.1 You must not use obscene or vulgar language;
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9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
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9.1.3 You must not submit Content that is intended to promote or incite violence;
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9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
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9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
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9.1.6 You must not impersonate other people, particularly employees and representatives of Blu Raven or Our affiliates; and
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9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
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9.2 You acknowledge that Blu Raven reserves the right to monitor any and all communications made to Us or using Our System.
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9.3 You acknowledge that Blu Raven may retain copies of any and all communications made to Us or using Our System.
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9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
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10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
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10.1.1 all information you submit is accurate and truthful;
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10.1.2 you have permission to submit Payment Information where permission may be required; and
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10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
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10.2 You are strictly prohibited from sharing your Account details, including your username and password, with any other person or entity. Each Account is for individual use only, and any attempt to share or distribute access to your Account may result in the immediate suspension or termination of your Account without notice, and no refunds will be provided. Blu Raven reserves the right to take further legal action where necessary.
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10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
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10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
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11.1 Either Blu Raven or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
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11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
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12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Blu Raven correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
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12.2 Where appropriate, you may be required to select the required Plan of Services.
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12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
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12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
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12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
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13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us either sending you an order confirmation email or issuing an invoice. The issuance of an invoice serves as both confirmation of the order and acceptance of the purchase order. Only once We have issued an invoice or sent an order confirmation email will there be a binding contract between Blu Raven and you.
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13.2 The invoice serves as the confirmation of the order and will be sent to you before the Services begin. It shall contain the following information:
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13.2.1 Confirmation of the Services ordered;
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13.2.2 Itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
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13.2.3 Relevant times and dates for the provision of the Services, if applicable.
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13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
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13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
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13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
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13.6 Blu Raven shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
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13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
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13.8 Blu Raven provides technical support via our online support forum and/or phone. Blu Raven makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
- 13.9 Digital Content Terms
13.9.1 Digital Content Access and Delivery
- By purchasing or subscribing to Digital Content (including but not limited to online courses, e-books, downloadable materials, or webinars), you gain access to the specified content, which may be streamed or downloaded, depending on the nature of the product.
13.9.2 Ownership and License
- All Digital Content provided remains the intellectual property of Blu Raven or its licensors. By purchasing or subscribing to Digital Content, you are granted a limited, non-transferable, non-exclusive license to access and use the content for your personal, non-commercial purposes.
13.9.3 Usage Restrictions
- You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or perform the Digital Content without express written permission from Blu Raven. Sharing access or distributing Digital Content outside the terms provided may result in account termination or legal action.
13.9.4 No Refunds on Digital Content
- Digital Content purchases or subscriptions are non-refundable once access or download has been initiated. Refunds will only be granted under limited circumstances as outlined in our Refund Policy academy.bluraven.io/refund-policy
13.9.5 Access Period
Access to Digital Content is provided based on the specific access period chosen at the time of purchase or subscription. The following terms apply:
- One-time Purchases: If you purchase Digital Content through a one-time payment, your access will be granted for the duration specified at the time of purchase (e.g., 1 month, 6 months, 1 year, or lifetime access). The access period will begin from the date of purchase, unless specified otherwise.
- Subscriptions: If you purchase a subscription to Digital Content, your access will continue on a recurring basis (e.g., monthly, annually) for as long as your subscription is active. If you cancel your subscription, access will remain available until the end of the current billing period.
- Lifetime Access: “Lifetime access” refers to access to the Digital Content for as long as the content remains available on the platform. Blu Raven reserves the right to modify, replace, or discontinue Digital Content at any time, and will make reasonable efforts to notify users in advance of significant changes.
- Modifications and Discontinuation: Blu Raven reserves the right to modify, replace, or discontinue Digital Content over time due to business, technical, or other reasons. While We make reasonable efforts to notify users of significant changes, no guarantees are made regarding the perpetual availability of any Digital Content.
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13.10 Subscription Services
By purchasing a subscription to access our online courses, you agree to the following terms:
13.10.1 Subscription Terms
- Subscriptions grant you access to the specified courses for the duration of the subscription term (e.g., monthly, annually), as chosen at the time of purchase.
13.10.2 Automatic Renewal
- Subscriptions may automatically renew at the end of each billing cycle (monthly, annually, etc.) unless you cancel the subscription before the renewal date. By providing your payment information, you authorize us to charge your payment method on a recurring basis for the subscription fees.
13.10.3 Cancellation of Subscription
- You may cancel your subscription at any time through your account settings on the Website or by contacting us at hello@e.bluraven.io. Cancellations will take effect at the end of the current billing period, and you will retain access to the courses until that time.
13.10.4 No Refunds
- All subscription payments are non-refundable, and no refunds will be issued for partial months or unused access. If you cancel a subscription, you will retain access until the end of the paid subscription period, after which access will be terminated.
13.10.5 Payment Information
You are responsible for ensuring that your payment information is current and valid. If a payment fails due to outdated or invalid payment information, we may suspend or terminate your subscription without further notice. -
13.11 Lab Environment Access and Usage Terms
13.11.1 Access to the Lab Environment
- Certain courses, exams, or services may grant students access to a separate Lab Environment, which is external to the Website. Access is provided for the duration specified in the course description or as part of a subscription.
13.11.2 Usage Restrictions
- Access to the Lab Environment is granted for educational purposes only and must not be used for any other purpose, including, but not limited to, illegal activities, unauthorized data access, or activities outside the scope of the course.
13.11.3 Security and Data Handling
- You are responsible for ensuring that your use of the Lab Environment complies with any security measures or protocols provided by Blu Raven. You must not attempt to compromise, bypass, or interfere with the security of the Lab Environment.
- You agree not to upload, share, or store any personal, sensitive, or unauthorized data in the Lab Environment unless explicitly permitted.
13.11.4 Liability and Indemnity
- Blu Raven provides access to the Lab Environment “as is” and “as available” for educational purposes. We make no warranties regarding the availability or uptime of the Lab Environment and accept no liability for any loss or damage resulting from its use, except in cases of negligence or fraud.
- You agree to indemnify and hold Blu Raven harmless from any claims or liabilities arising from your use or misuse of the Lab Environment, including violations of third-party rights, security breaches, or illegal activities.
13.11.5 Termination of Access
- Blu Raven reserves the right to terminate or suspend access to the Lab Environment at its discretion if it believes you have violated these Terms and Conditions or engaged in any misuse of the Lab Environment.
We want you to be completely satisfied with the Products or Services you order from
Blu Raven. If you need to speak to us about your Order, then please contact customer care by email at
hello@e.bluraven.io or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
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14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Blu Raven and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: hello@e.bluraven.io. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
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14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
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14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
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14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
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14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
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14.4 If your purchase or subscription includes access to the Lab Environment, you acknowledge that access to the Lab Environment is non-refundable once granted. If your access to the Lab Environment is terminated due to a violation of these Terms and Conditions, no refund will be issued.
Use of the Website is also governed by Our Privacy Policy (academy.bluraven.io/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above. By using the Website, you acknowledge and agree that you have read and understood our Privacy Policy.
We use cookies and similar tracking technologies to collect and store certain information when you interact with the Website. For detailed information on the types of cookies we use, how they function, and your options for managing cookies, please see our Cookie Policy at academy.bluraven.io/cookies
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17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
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17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
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17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
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17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
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19.1 The Website is provided “as is” and on an “as available” basis. Blu Raven uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
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19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
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20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
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20.2 Nothing in these Terms and Conditions excludes or restricts Blu Raven's liability for death or personal injury resulting from any negligence or fraud on the part of Blu Raven.
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20.3 Nothing in these Terms and Conditions excludes or restricts Blu Raven's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
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20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Blu Raven.
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24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to hello@e.bluraven.io. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
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24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
In the event of any dispute arising between you and Blu Raven, both parties agree to attempt to resolve the matter amicably before pursuing legal action. If a resolution cannot be reached, the dispute shall be submitted to a mutually agreed-upon mediation or arbitration service in the Netherlands before proceeding to court.
These Terms and Conditions and the relationship between you and Blu Raven shall be governed by and construed in accordance with the laws of the Netherlands and Blu Raven and you agree to submit to the exclusive jurisdiction of the courts of the Netherlands.
