This refund policy applies to all purchases made through our website or other platforms ("the Website"). By purchasing and using our courses, you agree to comply with this refund policy. Please note that all subscription fees are non-refundable under any circumstances.
Due to the nature of digital goods, we do not offer refunds or exchanges. Once a digital product or service is purchased and delivered, it is considered consumed and cannot be returned. However, we understand that exceptions may arise and will evaluate refund requests on a case-by-case basis.
We may consider refund requests under the following circumstances:
- Technical issues prevented you from accessing or using the digital goods, and we were unable to resolve the issue within a reasonable time frame.
- You have not viewed any of the course material.
If you believe you are eligible for a refund based on the circumstances outlined in section 1, please contact us within 14 calendar days from the date of purchase.
To assist us in processing your refund request efficiently, please provide the following information:Your name and contact details.Order number or transaction ID.A clear and detailed explanation of why you are requesting a refund.Any supporting evidence or documentation.
We will thoroughly review your refund request and assess it based on the eligibility criteria outlined in section 1.2. We may request additional information or clarification if necessary
If your refund request is approved, we will notify you and initiate the refund process. The refund may only be issued through the original payment method used during the purchase.
If your refund request does not meet the eligibility criteria, we will provide a clear explanation for the denial.
If you have any questions or concerns regarding this refund policy, please contact us at hello@e.bluraven.io.
